Refund policy
We want you to love your LUME mask. If you're not satisfied, you can return your order within 30 days of delivery for a full refund.
Eligibility
- Item must be unused and in original packaging
- Return request must be submitted within 30 days of receiving your order
- Items that have been used or damaged by the customer are not eligible for a refund
How to return
Email us at with your order number and reason for return. We'll send you the return instructions within 1-2 business days.
Refunds
Once we receive and inspect the return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Shipping costs for returns are the customer's responsibility unless the item arrived damaged or defective.

